Identification and contact details

When you interact with our platform, for example by creating an account or contacting customer service, we collect data such as your name, email address, and date of birth. Collecting the date of birth is a legal requirement to ensure that all our users are at least 18 years old. Without this basic information, we cannot grant you access to the full functionality of our services.

Usage and device data

We automatically collect information about how you use our website. This includes your IP address, the type of device you use, your operating system, browser type, pages visited, and the times of your visits. This data helps us monitor the technical stability of the platform and optimize the user interface for various screen sizes and hardware configurations.

Transaction data and communication

If you conduct financial transactions on our platform (to the extent applicable to the services offered), we record the details of these transactions, with the exception of sensitive full card data which is processed directly by our secure payment providers. Additionally, we retain copies of correspondence you have with us via customer service to provide consistent support.

The processing of your data occurs exclusively based on the following legal frameworks:

• Performance of the contract: To provide you with the services for which you have registered.
• Legitimate interest: For purposes such as fraud prevention, network security, and internal business analytics.
• Legal obligation: To comply with Swiss laws and regulations, such as anti-money laundering regulations and consumer protection laws.
• Consent: For specific purposes for which you have explicitly given consent, such as receiving marketing information.

Management of your user account

Your data is primarily used to create and maintain your account. This includes verifying your identity, managing your preferences, and providing personalized recommendations within the context of Gates of Olympus 1000.

Security and integrity of the platform

Security is a cornerstone of our services. We analyze usage data to detect unusual activities that may indicate fraud, hacking, or misuse of our terms and conditions. Through proactive monitoring, we keep the environment safe for all legitimate users.

Customer support and improvement

The information you share with us enables our support team to respond to your queries quickly and accurately. Furthermore, we use anonymized statistics to evaluate and improve the content and features of the website, so that we can continue to meet the expectations of our users in Switzerland.

We do not store your personal data for longer than is strictly necessary for the purposes for which it was collected. When you close your account, your data will be deleted or anonymized after a reasonable period, unless we are legally obligated to retain certain information for longer (e.g., for tax or audit purposes). Retention periods are regularly reviewed to comply with the latest legal guidelines.

External service providers

We may share your data with trusted third parties who perform services on our behalf, such as IT hosts, payment processors, and analytical partners. These parties are contractually obligated to treat your data confidentially and secure it according to our strict standards.

Cross-border transfer

In cases where data is transferred outside of Switzerland, we ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to guarantee a comparable level of protection as within Swiss borders.

We implement robust technical and organizational measures to protect your data against loss, theft, and unauthorized access. This includes encryption (SSL/TLS), firewalls, and strict access controls for our employees. While we strive for the highest possible security, we remind you that no transmission over the internet is completely risk-free.

Under Swiss law, you have extensive rights regarding your personal data:

• Right of access: You can request which data we hold about you.
• Right to rectification: You can have inaccurate or incomplete data amended.
• Right to erasure: You can request the deletion of your data, provided there is no legal retention obligation.
• Right to object: You can object to certain forms of processing based on your personal situation.
• Right to data portability: You can request to receive your data in a structured format to transfer it to another provider.

To exercise any of these rights, you can contact us via [email protected].